Terms of Service
Last updated: Mon Aug 02 2021 18:35:50 GMT+0800 (Malaysia Time)
Please read these Terms and Conditions carefully before using the https://myfloristdiary.easy.co website (the 'Service') operated by My Florist Diary Enterprise ('us', 'we', or 'our').
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms then you may not access the Service.
Order
All orders are subject to acceptance by us. Processing of payment shall not in itself constitute acceptance of the order by us. We reserve the right, at our absolute discretion, to reject any order(s) without giving any reason(s). In the event of rejection(s), we will refund or cancel any payments received in full, via the payment method used to place the order.
All order(s) made by you are subject to stock availability. We reserve the right to cancel, amend or reject your order in whole or in part, at any time and without any liability or compensation in the event that any product(s) is/are out of stock, damaged or spoilt, or unavailable for any other reason(s).
If you wish to change your order or subscription, please do so by contacting us. We will always do our best to make last-minute changes for you, but we can only guarantee changes in relation to the delivery address and card messages that are requested by 8.00 a.m. one (1) day before the intended delivery day.
Delivery and Pick-up
Our deliveries are on Monday to Sunday, including public holidays, subject to our availability.
You can select a delivery slot either in the morning (from 8.00 a.m. to 12.00 p.m.) or in the afternoon (from 12.00 p.m. to 6.00 p.m.) by putting your request in "Remark" at checkout. If there is no time slot request from you, the delivery will be made from 8.00 a.m. to 6.00 p.m on the intended delivery date. In the event of peak periods such as Valentine's Day, Mother's Day etc., delivery will be made from 8.00 a.m. to 6.00 p.m on the intended delivery date.
When placing an order with us, you are responsible to ensure that the accuracy of the delivery address, contact number of the recipient as well as your daytime contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.
No refund will be issued if the flowers have been duly delivered to the delivery address as prescribed by you.
In the event that delivery is re-routed upon the request of the order recipient or upon the request by you, a re-delivery fee will apply. Delivery shall not be rescheduled to another date once the order is processed and leave our office due to the perishable nature of the products.
Non-delivery
1) In the event that the order recipient is not around when we deliver the product(s), we will deliver to the following:
- For delivery to office, we will deliver to the receptionist or order recipient’s colleague;
- For delivery to house or apartment, we will deliver to order recipient’s family member or to the security office or management office;
- For delivery to college/university campus, we may contact you or the order recipient to make arrangement to deliver to the order recipient’s friend.
(collectively “Alternative Recipients”).
Please note that the delivery to the Alternative Recipients is subject to the acceptance and availability of the Alternative Recipients. In the event that delivery is unable to be completed due to order recipient is not around during the delivery and due to the absence and/or non-acceptance of products from the Alternative Recipients, we will not be held responsible for the non-delivery of the products and no refund shall be issued in such event.
2) In the event that the products are not delivered due to incorrect delivery details and/or the recipient refuses to accept the products, we will not be held responsible for the non-delivery of the products and no refund shall be issued in such event.
3) In the event of a non-delivery other than the event(s) as specified in paragraphs (2) and (3) under section ‘Non-delivery’, please contact us at hello@myfloristdiary.com or +6010-321 3295. It is your responsibility to contact us within twelve (12) hours of the scheduled delivery date in order to claim a refund for non-delivery. Failure to do so will result in the lapse of any rights to a refund.
Delivery Area
We only deliver within Kuala Lumpur and selected areas in Selangor at this moment. We do not deliver to PO boxes.
Adverse weather conditions
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is beyond our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we will not issue a refund or offer re-delivery for the affected orders.
Pick-up Order
If the product(s) was picked up by you but only to be sent to the recipient later, the next day or after, you are responsible to keep the products fresh and we will not be liable for your neglect or mistreatment towards the products. Kindly ensure the products are kept in a cold and well-ventilated environment. You shall not leave the products in a hot, damp environment and/or under the sun no refund shall be issued in such event.
Refund and Cancellation
Thank you for shopping at https://myfloristdiary.easy.co/.
If you are not entirely satisfied with your purchase, we're here to help.
The following terms are applicable for any products that you purchased with us.
Flower Availability and Substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. The product size, shades, bloom size and colour may vary from the picture shown. All flowers are perishable items and they are not guaranteed to be completely flawless. Hence, you are not entitled to a refund due to this reason.
Force Majeure
We shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond our reasonable control. Hence, you are not entitled to a refund due to this reason.
Your Refund Rights
We will ensure that the products are in good condition when they left us. However, there may be occasions that the products are damaged in transit. Should such an event occur, and the products are damaged to a level that you deem unacceptable, please inform us at hello@myfloristdiary or +6010-321 3295 immediately. Please note that you will need to email or send us a photo of the damaged products within three (3) hours of receiving the flowers in order to be eligible for a refund. We will not entertain any reports made three (3) hours after the products have been delivered to the recipient.
We will assess the damage to the products and if we deem the products are in poor shape or form, we shall arrange for a replacement to be delivered to the recipient on our next available delivery date or issue a refund to you. The amount of refund shall exclude the delivery fees charged by third-party delivery services. We do not accept returns due to the perishable nature of flowers.
If we offer you a refund, please note that banks may take up to ten (10) business days to process and transfer the funds into your account. Some banks can take such other longer time, or until your next billing cycle. We have no influence over these timescales.
Your Order Cancellation Rights
In order to exercise your right of cancellation, you shall inform us of your decision and reason by means of a clear statement before we purchase the required materials to satisfy your order. You shall inform us of your decision at least 3 days before the intended delivery date by email at hello@myfloristdiary.com or at +6010-321 3295.
You are not entitled to cancel your order if we have already purchased the required materials to satisfy your order.
We will reimburse you no later than 30 days from the day on which we agreed to refund you. We may use the same means of payment as you used for the order, and you will incur a processing fee of 20% of the total purchase amount (including delivery fee) for each refund made.
Contact Us
If you have any questions about our Terms and Conditions, please contact us:
- By email: hello@myfloristdiary.com
- By phone number: +6010-321 3295