1) What should I do once I placed an order?

Once you have placed your order, kindly make payment immediately via bank transfer. Upon payment is made, we will proceed with your order and deliver the products on the intended delivery date, which earliest date shall be three (3) days after payment is made. In the event you made payment for an order which we could not satisfy due to whatever reason, we will contact you and refund you in full within thirty (30) days.

2) Can I write my message?

Yes! We provide a complimentary message card for every order. Please write your "to, message & from" at the checkout page.

3) How is the wrapping/ packaging of the products?

Unless you have specified preference that you have already informed us under "Remark" at the checkout page, we will match the wrapping and packaging of the products for you randomly.

4) Do you have ready stock for me whenever I walk into your store?

We will only purchase the required flowers and/or items to satisfy your order upon order confirmation and payment made to ensure the freshness of flowers and to reduce unnecessary wastage. Therefore, most of the time there is no ready stock for walk-in customers. Therefore, kindly pre-order with us at least three (3) days in advance so we have sufficient time for preparation. Nevertheless, you can contact us at +6010-321 3295 to check any ready stock products available. 

5) Can I pick up my bouquet from your store?

Yes, you can! Just select "Pick-up" on the checkout page before you make payment.

6) Do you provide same-day delivery?

Most of the time we do not provide same-day delivery as we will only purchase the required flowers and/or items to satisfy your order upon order confirmation and payment made to ensure the freshness of flowers and to reduce unnecessary wastage. Nevertheless, you can contact us at +6010-321 3295 to check any ready stock products available.

7) I wish to add items to my order, what should I do?

Please contact us at hello@myfloristdiary.com or +6010-321 3295 and we will be happy to assist you without placing a new order.

8) I have two (2) products to send to two (2) different locations, how should I place my order?

Please place two (2) orders separately as the delivery fees are calculated as per drop. Two (2) different locations will require you to pay two (2) delivery fees.

9) I have two (2) products to send to two (2) different receivers in the same place, how should I place my order?

You may write the message for different receivers at "Remark" on the checkout page. Only one (1) order is required for one (1) location.

10) How much is the delivery/ shipping fees?

Upon inserting the required information under "Shipping Address" on the checkout page, the delivery/ shipping fees will be updated to the Total sum.

11) Checkout page shows "Address provided is out of the shipping zone".

If you receive this message after inserting the required information under "Shipping Address" on the checkout page, it means your delivery location may not be covered by our delivery partners, or the information is inserted wrongly. Kindly check the address and postcode again or contact us at hello@myfloristdiary.com or +6010-321 3295.

12) Where can I get a coupon code?

We are sorry to inform you that our website does not support the use of coupon codes in the meantime. Kindly contact us at hello@myfloristdiary.com or +6010-321 3295 so we could include the discount in your Total sum before any payment is made. Coupon codes are usually distributed through our social media, email subscribers and collaborating partners. You may search on our social media platforms if there are any.

13) I want to purchase customised/ special products not shown in the menu.

We are always happy to provide customisation of products to our customers. However, certain flowers are subjected to availability from our suppliers. Kindly contact us at hello@myfloristdiary.com or +6010-321 3295 to check the availability and to place an order for you at least 3 days before the intended delivery date.

Happy Shopping!